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DirectRC Help Center

<p id="isPasted">In the case of any order errors or product damage not related to shipping, please use our &#x201C;contact us&#x201D; options to send us a message, or call us via our phone support for help. For quick help, please have your order number ready so we can rapidly assist you.</p><p>In the case of product damage not related to shipping, our staff may request a photo of the product for our internal records, so please provide any pictures that may be requested at the discretion of our staff.</p>

In the case of any order errors or product damage not related to shipping, please use our “contact us” options to send us a message, or call us via our phone support for help. For quick help, please have your order number ready so we can rapidly assi

My Order Arrived With Order Errors Or Product Damage

Ordering

Order Arrived With Errors Or Damage

What Payment Methods Does DirectRC Accept ?

What's Affirm Payment?

What's Paypal Credit?

Fraud Verification

Is It Safe To Shop With DirectRC?

Payment Methods

Can A Gift Card Be Used To Pay For Shipping And Taxes?

How Do I Check My Gift Card Balance?

Can A Gift Card Be Used More Than Once?

Can A Gift Card Be Used To  Buy A Gift Card?

Can Gift Cards Be Used In Conjunction With A Discount Code?

Can I Apply A Discount Code To My Gift Card Purchase?

Can More Than One Gift Card Be Used Towards A Purchase?

What Is A Gift Credit?

How To Use A Gift Credit Code

Can I Use My Gift Credit with A Phone Order?

Gift Cards

My Order Is Delayed - What Do I Do?

My Order May Be Lost - What Do I Do?

Lost / Delayed Orders

Will My Order Be Shipped with Signature Required?

Signature Required Waiver

Signature Required

Address Info Relating To PayPal Payments

Multiple Shipping Or Billing Addresses

Account Address Information

Does DirectRC Charge Sales Tax?

Taxes, VAT's & Customs

US Tax Info

What Happens If I Don't Pay Customs Fees / Taxes?

International Customers - Will I Pay Taxes On My Order?

UPS Brokerage Fees - Canadian Customers

Will DirectRC Declare A Low Value With My Order?

Questions About Taxes & Customs / Duty Fees

International Customs & Tax Info

Return Policy

Do I Need to Inclue My Original Invoice Or A Note Regarding My Return?

I Did Not List An RMA Number With My Return

Returns Requiring Testing

Product Condition Of Non Warranty Returns

Shipping Fee Deductions For Non Warranty Returns

Return Processing Time

Faulty / Defective Items

New & Unused Item Return Policy

How Do I Create A Return?

Returning LiPo Batteries

Insuring Your Return

Will I Be Charged A Restock Fee?

LiPo Battery Returns

Packaging Your Return

Shipping Methods For Warranty Exchanges

Return Of Fragile Items

Return Shipping Information

Returns & Exchanges

Shipping Method Delivery Time Estimates

Will UPS Next Day Air Ship Same Day?

Is Same Day Shipping Guaranteed?

When Will My Order Ship?

Shipping Time Frames

Do International Customers Qualify For Free Shipping?

APO / FPO Military Addresses & Free Shipping

What Shipping Methods Are Used For Free Shipping?

What Qualifies For Free Shipping?

Free Shipping

How Long Does It Take To process A Local Pick Up Order?

Can I Stop In And Order Direct At Your Warehouse?

What Is the Latest Time I Can Pick Up My Order?

What Do I Need To Pick Up My Order?

Do You Have A Retail Store I Can Shop?

I Mistakenly Selected "Local Warehouse Pick Up" With My Order

Local Warehouse Order Pick Ups

Local Warehouse Pick Up

International Customers Shipping To USA Address

Shipping to FPO / APO Addresses

Where We Ship

Locations We Ship To

My Order Arrived With Shipping Damage

Can I Change The Address Of My Shipped Order?

My Order Has Shipped To The Wrong Address

Shipping Issues

Shipping

Do Reward Points Expire?

How Do I Redeem Points?

Reward Point FAQ's

Pricing Errors

Typographical Errors

Items Not Adding Or Removing From Cart

Website Errors, Updates & Changes

Websites

Warranty Policy

Privacy Policy

Terms & Conditions

My Order Arrived With Order Errors Or Product DamageUpdated a year ago